Because customer service is in integral part of our business strategy, our projects include a one-time complimentary training session in order for our clients to better make use of their new web technology. Additional training hours can be purchased at our standard hourly rate or applied against your existing maintenance contract.
For domains not originally registered with Shortgrass, there will be a fee to either transfer to the domain into our registration platform, or to transfer-out to another registrar. If your domain is not registered with Shortgrass, DNS management and troubleshooting tasks are billable at our hourly rate.
Should client contract with Shortgrass to write custom code for a website application, this code is not transferable to a new developer or host. Custom written source code is considered the property of Shortgrass Web Development and cannot be shared with other developers. Clients are granted a license to use custom software code while on Shortgrass servers only. Shortgrass Web Development retains ownership of the code.
In some cases, Shortgrass will install software for the client’s use that has been built by a third party. Examples include WordPress software, FCK editor software, shopping carts, photo galleries, etc. In these instances, clients will be subject to the terms and conditions of the third party who owns the software, and may use the software as a licensee only. No ownership rights of any kind are transferred to the client.
Access to or transfer of proprietary source code could result in a security risk to Shortgrass and its clients who are running similar pieces of code. In order to provide custom software development services, clients give us access to private and/or sensitive information, trade secrets, proprietary pricing and business methods. If clients believed that we may be sharing this information with outside developers, they could lose faith that we are protecting their proprietary information. Therefore, neither access nor transfer of any code built for any purpose that is unique and not commonly and publicly available can be granted. Should client want us to build software to run on another server, it must be disclosed upfront and specifically contracted for.
Website components that ARE transferable to another host include html code, graphics, logos, pictures, navigation, text, and the data residing within a database (but not the code). Hourly fees will apply for any special work that needs to be done to transfer those parts of website that do not violate the other paragraphs in this section.
Shortgrass Web Development maintains and troubleshoots the websites we develop for our clients, as well as any domain-based email accounts of those websites. We do NOT assume responsibility for upkeep or provide non-billable troubleshooting on our clients’ ISPs (Internet Service Providers), ISP-based email accounts (name@charter.net, name@3rivers.net, etc), your home or office internet connections, or any other non-domain-based issues outside Shortgrass Web Development’s realm of service. Provision of non-domain-based troubleshooting services will be billable at our normal hourly rate.
Shortgrass Web Development offers professional website design and development for individuals, organizations, and companies nationwide. Our company specializes in web site design, web site development, web site hosting, domain registration and management, custom web site programming, web site applications, Custom PHP and MySQL database programming, Search Engine Optimization, Ecommerce & Shopping Cart credit card processing and online shopping carts, content management systems and web site editors, blogs and forums, and logo design.